CUSTOMER SERVICE REPRESENTATIVE

Company:
Founded in 1978, CDS Office Technologies is a full-line office technology reseller and solution provider, managed information technology services provider, and printing and mailing services provider. We are headquartered in Springfield, IL and have 150 employees and ten office locations.

Job Summary:
The Customer Service Representative in this role will be responsible for answering customer calls, entering orders and solving customer problems.

We offer a comprehensive benefits package including but not limited to paid leave, medical, dental, vision, and life insurance and a starting salary of $16.00/hour - $22.00/hour depending on experience and qualifications.

Location:
Springfield, IL (work from office)

We are looking for a friendly and hard-working individual to join our growing Contract and Supply team.

Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.

Contract and Supply Team Associate duties:

• Answer incoming calls and emails in an efficient manner
• Identify customer questions, concerns, and overall needs
• Provide accurate answers and solutions to customer quicky
• Address customer complaints in a compassionate and patient manner
• Redirect customers to appropriate teams and/or departments as needed
• Identify potential leads and forward to sales reps
• Check voicemail inboxes, return calls in a timely manner
• Develop professional relationships with ongoing customers through excellent customer service
• Follow up with callers on complaint and/or question resolution status
• Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
• Follow company communication procedures, policies, and guidelines at all times
• Perform each duty above with our customers’ satisfaction as your number one priority

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization’s software platforms and applications.

Inside Sales experience a plus!

Education:

• HS Diploma or equivalent, Bachelors Degree preferred
• At least one year of customer service experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

CDS Office Technologies an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.