Customer Service Representative

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Follow communication procedures, guidelines, and policies.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate information about products, services, and company policies.
• Process orders, forms, applications, and billing or payments.
• Coordinate with internal departments to follow up on customer requests.
• Review customer accounts and make changes, if necessary.
• Handle returns or complaints.
• Maintain detailed and accurate records of customer interactions.
• Strive to achieve individual and team performance targets.

Knowledge, Skills and Attributes

• Excellent English communication skills (spoken and written)
• Strong familiarity with the internet and MS Office applications
• Strong Customer Service Skills
• Ability to remain calm under pressure
• Ethical and trustworthy
• At Least 1 year experience