Customer Service Representative

Label Aid is an innovative flexographic and digital printing company. We produce labels, tags, and tape for a variety of different markets from food, beverage, and industrial, to automotive, horticulture and more.

Mission Statement

Our purpose is to produce high-quality label solutions for startups to established brands. We strive to create a positive atmosphere that promotes teamwork and creativity. Each year we focus on innovation, superior customer service, and continuous improvement within our company.

Label Aid is a leading manufacturer of custom labels since 1984 with a strong commitment to quality and innovation. We are currently seeking a Customer Service Representative Monday - Friday 8:00a.m. - 4:30p.m.

CSR Job Description - focus on providing an excellent customer experience and processing orders.

Responsibilities & Duties

Receive estimate requests via phone, email, and fax. Engage with customers to ensure all required information is provided and expectations along with packaging needs are clearly understood.
Follow up on estimates.
Receive purchase orders from customers and review all aspects of the order before sending order confirmation. Verify the order includes customer supplied art and/or in-house art request, tooling, pricing, lead time, good customer credit standing.
Issue purchase orders for all ancillary items related to the client’s order. These may include tooling, in house art/design, and plates.
Respond to customer email/phone inquiries throughout the day as well as respond to customer requests for order changes.
Update customer on any issues related to their order.
Follow up with house account order shipments to ensure customer satisfaction.
Prepare and mail sample packets to existing customers and new prospects.
Follow-up on sample packets.
Prepare month end follow up reports for orders shipped and sample packets. Present this information at meetings.
Address customer questions/complaints and request samples from customer.
Work with customer to arrive at a satisfactory resolution to any order concerns.
Educate customers on new products and capabilities

Qualifications

2-3yrs customer service required
Knowledge and experience in label printing preferred, but not required.
Basic math and proof-reading skills
Attention to detail
Ability to problem solve and communicate clearly with production, sales, and graphics team
Work well independently

Benefits

401(k) & Profit Sharing
401(k) matching
Dental insurance
Health insurance
Life Insurance
Paid time off
Holiday Pay
Vision insurance

Experience:

Customer Service: 3 years (Required)
Order entry: 3 years (Required)
Microsoft Excel: 3 years (Required)