Customer Service Representative

Join the team behind Australia’s favourite freshly roasted coffee

Are you someone who enjoys solving problems, helping customers, processing orders and taking ownership of outcomes? Do you thrive in a team where no two days are the same?

Merlo Coffee is one of Australia’s leading coffee roasters that was started right here in Brisbane in 92’. We’re passionate about quality coffee, providing great service and making sure our customers have a personable experience whether it be instore at one of our retail stores, online via our website or through one of our much love wholesale partners.

We are looking for an experienced Customer Service superstar to join our friendly, hardworking and efficient team in a Full-Time position commencing immediately.

What You’ll be doing

• Answering inbound customer calls, emails, and texts in a warm, friendly, professional manner
• Processing orders for our wholesale partners, Merlo retail stores and from time to time our online customers.
• Troubleshooting customer queries and providing first call resolution where possible
• Liaising with our freight partners to ensure deliveries run on time and any issues are addressed in a timely manner
• Supporting our Account Managers/Sales Team with their customer enquiries
• Making outbound calls to follow up on orders, touch base with our coffee-loving customer base

What You’ll Bring

• A passion for customer service – You must love people!
• Strong verbal and written communication skills
• Someone confident in using multiple different computer systems at once and knows their way around a computer effortlessly
• A genuine team player, who has a positive and can-do attitude
• Previous Customer Service or call centre experience required
• Impeccable attention to detail, high level of initiative and problem-solving capability

Why Merlo?

• Free coffee everyday whilst you work
• Discounted breakfast and lunch from our Café downstairs
• Amazing discounts on coffee beans, machinery and merch – So you can always stay caffeinated at home
• An amazing team who is supportive and enjoys having fun whilst getting the job done
• Flexibility around hours; Are you an early bird and want to have your afternoons to go to gym, spend time with your family/friends? You can start at 6am and be out of here at 2pm or if you are a late riser and prefer the later start come in at 8:30am and finish at 4:30pm – Monday to Friday only.
• Monthly staff BBQ's & employee awards
• Free onsite parking
• Access to our EAP for you and your immediate family.

If you’re someone who brings energy, accuracy and a love for helping others, we’d love to hear from you. Apply now and become part of the Merlo crew!

At Merlo we care about our people, our customers and of course our coffee. To ensure we successfully continue to maintain the Merlo magic, we follow the ‘Merlo RECIPE in everything we do.

Respect – Excellence – Customer Service – Integrity – Passion – Education.

 If you think you would be a welcome addition to the Merlo Coffee family, join us in our passion for providing quality coffee and customer service and apply now!

For more information on employment requirements and store locations visit: www.merlo.com.au.