Customer Service Representative

About us

Computer Dynamics and Hamer are trading divisions of privately owned Rushmore Distributors (NZ). Both are leaders in their fields, importing and distributing leading brands and quality products to a diverse array of channels and customers across New Zealand. Computer Dynamics has been operating since 1989 (33 years) and Hamer since 1938 (84 years).

About the role

A Customer Service Representative is a key role in the company, responsible for providing fast and professional service to internal and external customers.  Being the primary touch point for our business, a Customer Service Representative supports our customers by loading customer orders, answering technical product queries, and answering order queries.

This position is part of a larger Customer Service Team based in Albany, Auckland, with working hours of 0900 to 1730 Monday to Friday.

Daily Responsibilities

• Loading customer sales orders.
• Liaising with customers regarding the status of their orders.
• Liaising with marketing, sales and supply chain teams to ensure orders are processed efficiently and effectively.
• Supporting customers with product and technical solutions to solve their requirements.
• Providing technical advice and support for customers.
• Preparing quotations for customers.
• Supporting our external sales team in the field.

What You Will Bring

• You will be a New Zealand Citizen or have permanent working rights to work in New Zealand.
• 2-3 years’ experience in a dynamic customer service environment, with fast and accurate data entry skills.
• A technical customer service or support background, i.e. in the electrical or datacomms industry, is extremely advantageous.
• Strong attention to detail.
• Excellent written and verbal communication skills. Ability to prioritize tasks and time manage, maintaining composure in a fast-paced customer service environment.
• Enthusiastic, self-motivated with a "can do" attitude.
• Strong IT literacy skills.

Rushmore Distributors (NZ) is a progressive employer offering pathways for successful employees to develop and grow within the business. This is an excellent career opportunity to join a growing business with a strong culture and set of values.

An attractive remuneration package is on offer, plus access to the company’s profit-sharing scheme.

If this sounds like the opportunity for you Click apply