Customer Service Representative

Job Summary

Position: Customer Service Representative

Are you the kind of person that is always thinking, sketching, seeking, and adjusting Who needs to understand how things work and then figure out how they can work better Are you a passionate, tenacious, solver who loves to work with others who share your drive Are you positive, constructive, and ingenious

Are you always solving

Then we d like to meet you and bet you d like to meet us.

Ashland has an exciting opportunity for a Customer Service Representative to join our Supply chain team at our Mumbai office. This is a very visible, significant role within the Company and the Life Sciences function. This position will report to APAC Customer Service Manager .

The Customer Service Representative is responsible for:

• To work closely with sales and customers to have sales orders processed timely and correctly.
• To fulfil customer orders and requirements, work with plant and logistics to have timely producing and delivery.
• To execute Ashland s customer service standards, order processing procedure.
• Communicate well with sales team, plant, logistics and finance team, work closely with them to solve disputes if necessary.
• To evaluate and improve customer service performance
• Liaise with customers, finance, production, sales and logistics related dept. to execute customer services.
• Make the decision on ordinary daily work within regulation and consult special problem with supervisor.
• Order processing in SAP SD module, order date maintenance, order tracking.

Education/Experience:

• Bachelor s degree or equivalent in Business, Logistics or Science
• A minimum 6 - 8 years of relevant experience is a must.
• Aptitude for use of software applications including SAP and Microsoft Suite
• Be fluent in English, both in written verbal form. Additional languages are a plus.
• Ability to develop and manage international relationships.
• Strong analytical data mining skills
• Strong excel data processing skills (advance levels), MIS reporting specialist
• Familiar with SAP OTC

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.