Customer Service Representative

About the role

As a Customer Service Representative at Workscene, you will be the front line in delivering an exceptional service experience to our customers. Your role will involve managing a variety of online customer interactions, ensuring that each customer feels heard, helped, and valued. You will be responsible for handling inquiries, resolving concerns, and maintaining a positive company image with every interaction.

Key responsibilities

• Address online customer inquiries and concerns with professionalism and patience.
• Process orders, returns, and exchanges with accuracy and efficiency.
• Maintain in-depth knowledge of products to offer tailored solutions.
• Record and manage customer feedback and escalate issues when necessary.
• Collaborate with colleagues to enhance customer service strategies.
• Contribute to team efforts by achieving related results as needed.
• Handle administrative tasks related to customer service as required.
• Foster positive relationships with customers to build loyalty and satisfaction.
• Use customer management software to track interactions and outcomes.
• Engage with customers across various channels including phone, email, and live chat.
• Work Weekends during Sale periods.

About you

• Experience in a customer service role, preferably within an online retail environment.
• Strong command of digital communication tools and platforms.
• Exceptional written and verbal communication skills.
• A customer-first mindset with the ability to problem-solve and provide solutions.
• Familiarity with e-commerce systems and practices.
• A track record of reliability and discretion with sensitive information.
• The ability to work flexibly and adapt to a fast-paced online retail setting.