Customer Service Representative

Family Care Customer Service Member
  
Full-Time | Family Care Team 
  
VIDEO COVER LETTER REQUIRED

A short video cover letter is required to be considered for shortlisting.
Please tell us a little about yourself, your customer service experience, and why you would be a great fit for the Montessori Academy Family Care Team.

About Montessori Academy
  
Established in 2000, Montessori Academy is Australia's leading and largest provider of Montessori early childhood education for children under six.
Our vision is to provide children with an early learning experience that prepares them not only for school, but for life. With a growing network of early learning centres, we are committed to providing high-quality education while creating opportunities for our people to grow and develop their careers.

About the Role
  
We are seeking a professional, empathetic and organised Customer Service professional to join our Family Care Team on a full-time basis.
You will be a key point of contact for prospective, new and existing families, managing inbound enquiries and providing a warm, professional and seamless customer experience across our network of early learning centres.

Key Responsibilities

• Manage inbound calls and family enquiries professionally and efficiently
• Support families with enrolments, availability, fees, CCS and general centre information
• Build rapport and provide empathetic, solution-focused support
• Take ownership of enquiries and guide families through the appropriate next steps
• Accurately record information and update CRM/Kidsoft systems
• Manage complaints, sensitive matters and escalations appropriately
• Maintain privacy, confidentiality and child safety standards
• Work collaboratively with centres and the Family Care Team

About You

• Minimum 2 years' experience in customer service, contact centre, administration or a similar role
• Excellent verbal communication and active listening skills
• Confident handling inbound calls in a fast-paced environment
• Strong attention to detail and data accuracy
• Professional, empathetic and customer-focused
• Able to manage competing priorities and remain calm under pressure
• Experience in early childhood, education or a regulated industry is highly regarded
• Available to work full-time

Why Join Montessori Academy?

• Join a growing and respected early learning organisation
• Make a meaningful difference to children and families
• Collaborative and supportive team environment
• Ongoing training and professional development
• Opportunities for career growth and development
• Be part of an organisation with more than 25 years of Montessori education experience

If you are passionate about customer service and making a positive difference for families, we would love to hear from you.

�� Remember: Your video cover letter is required to be considered for shortlisting.