Customer Service Representative

A Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices.

ESSENTIAL FUNCTIONS:
o    Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.
o    Schedules orientation and installation appointments for all new referrals and maintenance appointments.
o    Manages daily communication and equipment alerts and maintenance items.
o    Maintains cleanliness of inactive equipment.
o    Creates individual customer accounts and tracks participant as well as taking payments for services provided.
o    Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.
o    Other duties as assigned.

o    1 year of proven customer service experience.
o    Strong verbal and written communication skills and excellent interpersonal skills.
o    Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).
o    Clean background and able to pass a drug screening
o    Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.

KNOWLEDGE, SKILLS, ABILITIES:
o    Perform data entry
o    Proficient with Microsoft Office Suite and G Suite.
o    Effective verbal and written communication skills required.
o    Clear criminal background preferred