Customer Service Representative

JOB PURPOSE

To create long-term, trusting relationships with our customers. Responsible to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

JOB DESCRIPTION

• Serve as the lead point of contact for all customer account management.
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop new clients and new business with existing principals and/ or identify areas of improvement to meet sales quotas. Trusted advisor relationship with key accounts and clients.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Prepare/ present reports on account status to Top Management. Generate forecast and track key account metrics.
• Conduct fieldwork, cold calls, classified ads and posting. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to- day basis.
• Monitor and analyze customer's usage of our product and service.
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
• Liaise between the customer and internal teams.
• To assist Sales Personnel of other ACCLI affiliates in closing PLX deals.
• Minimum Monthly Gross Sales Target is Six (6) Million for both Dry and Cold Storage.
• Responsible for the On- Time collection of ARs from the clients. Avoid having bad debts.
• Perform other duties that may be assigned from time to time.

JOB DIMENSIONS

Core Competencies:

• Sales, negotiation and communication skills (verbal and written); Customer Focus; Attention to Details.

Values and Virtues:

• Strong commitment and integrity; Diligent and patient; Open for correction, improvement and growth.

QUALIFICATIONS

Education:

• Graduate of Business Course and Marketing

Experience :

• At least 1-year relevant experience.

Specific Attributes:

• Proven track record of sales achievement; self-motivated; Initiative; and inter-personal skills.

COMPANY BENEFITS

• Competitive Salary.
• Health Insurance Plan or HMO.
• Group Accident Insurance.
• Yearly Performance Increase.
• Promotional/Merit Incentives.
• Company Phone with Mobile Data.
• Internal and External Training.
• Shuttle Services

Job Type: Full-time

Benefits:

• Paid training

Language:

• English (Preferred)

Work Location: In person