Customer Service Representative

About the role

Gic Thomson Pte. Ltd. is seeking a dedicated Customer Service Representative to join our hospitality team in the Upper Thomson Central Region. This is a full-time position where you will be the face of our business, delivering exceptional service to our guests across all hospitality touchpoints. You will play a vital role in creating memorable experiences and ensuring every customer interaction reflects our commitment to excellence and hospitality.

What you'll be doing

• Greeting and welcoming guests with warmth and professionalism, ensuring a positive first impression
• Taking orders and serving food and beverages with efficiency and attention to detail
• Managing customer inquiries and addressing concerns promptly and courteously
• Maintaining a clean and organised service area, including tables, seating arrangements and dining spaces
• Processing payments and handling transactions accurately and securely
• Communicating effectively with kitchen and other team members to ensure smooth service delivery
• Recommending menu items and beverages based on guest preferences and dietary requirements
• Assisting with special requests and accommodating guests with diverse needs
• Maintaining knowledge of menu items, pricing and house policies
• Contributing to a team environment that prioritises guest satisfaction and operational efficiency

What we're looking for

• Previous experience in customer service, waiting staff roles or hospitality environments
• Excellent communication and interpersonal skills with a genuine passion for helping others
• Strong attention to detail and the ability to multitask in a fast-paced environment
• Professional demeanour and a positive attitude towards guests and colleagues
• Reliability and punctuality with a strong work ethic
• Physical ability to stand for extended periods
• Flexibility to work shifts, including evenings, weekends and public holidays as required
• Basic numeracy skills for handling payments and transactions
• Willingness to learn and adapt to new procedures and systems
• Food hygiene certification or willingness to obtain one is desirable

What we offer

At Gic Thomson Pte. Ltd., we value our team members and provide a supportive work environment where your contributions are recognised and appreciated. We offer competitive remuneration, opportunities for professional development within the hospitality sector, and access to a collaborative team culture. We are committed to ensuring a safe and inclusive workplace for all employees, with flexible scheduling where possible and staff discounts on dining facilities. We encourage applications from all candidates and welcome discussions about any support or adjustments you may require during the recruitment process.

About us

Gic Thomson Pte. Ltd. is a hospitality-focused organisation dedicated to delivering outstanding service and memorable experiences to our valued guests. Located in the Upper Thomson Central Region, we pride ourselves on creating a welcoming atmosphere where quality service meets genuine care for our customers. Our team is committed to excellence, innovation and maintaining the highest standards in hospitality. We believe in fostering a positive workplace culture where our employees are empowered to succeed and grow within their roles.

Apply now

If you are passionate about delivering exceptional customer service and would like to join our team at Gic Thomson Pte. Ltd., we encourage you to submit your application today. Please provide your resume and a brief cover letter outlining your relevant experience and why you would be an excellent fit for this role.