Customer Service Representative

About the role

The Customer Service Representative is responsible for supporting Live Sellers before, during, and after live selling sessions. The role ensures accurate order documentation, timely customer endorsements, live sales tracking, and operational support to help maximize sales performance and deliver an excellent customer experience.

Key responsibilities

• Prepare and maintain live selling tracking sheets before each live session.
• Monitor customer comments and inquiries during live selling sessions.
• Capture and verify confirmed buyer information accurately.
• Record customer orders and product details in internal tracking systems.
• Endorse confirmed customers to the assigned processor within the required service level agreement (SLA).
• Update order statuses and ensure timely coordination between departments.
• Monitor and update live selling performance metrics and daily sales reports.
• Identify and escalate missed customer inquiries, delayed endorsements, incomplete order details, and other operational concerns.
• Coordinate with Live Sellers and other internal teams to ensure efficient workflow and customer satisfaction.
• Perform other administrative and operational tasks assigned by the immediate supervisor.

About you

• Experience in customer service, sales support, order processing, or e-commerce is preferred.
• Basic knowledge or familiarity with live selling platforms (e.g., TikTok Live, Facebook Live) is an advantage but not required.
• A background in Marketing, Communication, Sales, or related fields is an advantage but not required.
• Strong communication and customer coordination skills.
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Proficient in Google Sheets or other spreadsheet applications.
• Comfortable using or willing to learn TikTok Live, Facebook Live, Shopee, and internal tracking systems.
• Able to follow established processes, deadlines, and standard operating procedures.
• Possesses a pleasing personality and professional appearance.
• Willing to render overtime when business operations require.

Benefits

• Government-mandated benefits (SSS, PhilHealth, and Pag-IBIG)
• HMO coverage
• Leave credits
• Performance incentives and bonuses
• Employee discounts
• Career growth and development opportunities
• Supportive and collaborative work environment

About us

Spartan BTY Inc. is a growing sales and marketing company committed to delivering quality products and exceptional customer experiences. We believe in continuous growth and living our commitment to becoming Better Than Yesterday.