Customer Service Representative

Key Responsibilities

• Handle inbound customer calls and respond professionally to customer queries.
• Understand customer concerns and provide appropriate solutions.
• Resolve complaints and service-related issues efficiently.
• Provide accurate information about products, services, orders, and processes.
• Follow company policies, procedures, and quality standards.
• Record customer interactions and update details in the CRM/system.
• Escalate complex issues to the appropriate department or supervisor.
• Maintain high standards of customer satisfaction and service quality.