Customer Service Representative

At SBC Cooling & Heating, we’ve built our reputation on trust, exceptional service, and treat-you-like-family customer care. We are looking for a friendly, dependable, go-getter Customer Service Representative (CSR) to be the voice and heartbeat of our office.

This role has massive growth potential. As we continue to expand, we want this individual to grow with us, taking on more responsibility, leadership, and office management opportunities.

What You’ll Do

• Be the Voice of SBC: Answer incoming customer calls with the warmth, confidence, and professionalism our community expects.
• Coordinate Care: Help residential and commercial customers schedule heating, cooling, AC service, repairs, maintenance, and installations.
• Promote the "Hero Hive": Educate customers on our maintenance programs and help keep our loyal members scheduled and satisfied.
• Details Matter: Gather accurate customer information, dispatch details, and job notes.
• Team Communication: Work hand-in-hand with our field technicians and dispatchers to keep operations running smoothly.
• Manage the Board: Keep jobs organized and optimized in ServiceTitan.
• Keep in Touch: Outbound call/text customers to follow up on open estimates and check in on their recent service experience.
• Admin Support: Assist with invoicing, taking payments, customer files, and day-to-day office organization.

What We’re Looking For

• People-First Attitude: Friendly, positive, and exceptionally clear and helpful on the phone.
• Self-Starter: A proactive problem-solver who takes initiative rather than waiting to be micromanaged.
• Organized: Detail-oriented with the ability to multitask in a fast-paced environment without losing track of things.
• Teachable: Coachable, comfortable with technology, and eager to learn the ins and outs of the HVAC industry.
• Growth-Minded: Excited about helping a thriving local business reach the next level.

Preferred Experience

• ServiceTitan experience is a massive plus! (We are willing to train the right person if they have the right attitude and work ethic).
• Office coordination, dispatching, or scheduling experience.
• Home services, construction, trades, or HVAC industry experience.
• Prior customer service or call center experience.

Why Join SBC?

• Locally owned and experiencing rapid, exciting growth.
• A positive, family-oriented company culture with strong team camaraderie (and awesome company events!).
• A clear, defined pathway to grow into an Office Manager role.
• A meaningful position where your daily work directly impacts the team and our local community.

Benefits

• 401(k) matching
• Health savings account
• Paid time off (PTO)
• Professional development and training assistance

Requirements

• Experience: ServiceTitan: 1 year (Preferred)
• Ability to Commute: Shreveport, LA area (Required)
• Work Location: In person

Pay: $38,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have prior experience using Service Titan?
• Why do you think you would be the best fit for this position?

Work Location: In person