Customer Service Representative

Rental Agent – Torquay / Totnes

£30,250 per year + up to £2,400 performance bonus

Full-time | Permanent | Starting October 2026

Simple Car & Van Rental is growing, and we're looking for a friendly, reliable and customer-focused person to join our team.

This isn't your typical office job. You'll be dealing with customers, cars and vans every day, and you'll play an important part in making sure our customers have a great experience.

What you'll be doing

You'll be involved in all aspects of the rental operation, including:

• Customer vehicle collections and returns
• Vehicle handovers and rental agreements
• Vehicle condition and damage checks
• Answering calls and dealing with enquiries
• Processing bookings
• Helping keep vehicles clean and ready for customers
• Moving vehicles between our local locations
• Supporting our meet & greet service in Exeter
• Providing great customer service
• Introducing customers to relevant additional products and services
• Working with the team to keep everything running smoothly

You'll need to be happy getting stuck in - one minute you could be handing over a car to a customer, the next you could be moving vehicles around the fleet.

Who we're looking for

We're more interested in your attitude and personality than whether you've worked in rental before.

You'll be:

• Friendly and approachable
• Reliable and punctual
• Comfortable talking to customers
• Organised and good with details
• Confident using Tech
• Happy working indoors and outdoors
• Comfortable driving cars and vans
• Calm under pressure
• A team player who gets things done

A full UK driving licence is essential.

Experience in car rental, vehicle hire, hospitality, retail, travel or customer service is useful - but full training will be provided.

What you'll get in return

£30,250 basic salary

Plus up to £200 per month performance bonus — giving you the opportunity to earn up to £32,650 per year.

You'll also receive:

• 28 days' holiday including bank holidays
• Employee healthcare benefit
• Staff vehicle rental benefits
• Full training
• Friendly, family-run working environment
• Opportunity to progress as the business grows

Working hours

Monday–Friday: 08:30–17:30

Plus alternate Saturdays: 08:30–13:00

The position will be based at either our Torquay or Totnes location, depending on the successful candidate and business requirements.

Who are we?

We're Simple Car & Van Rental — a growing, family-run local rental company operating across South Devon.

We're not interested in being just another car rental company.

We want to make renting a car or van simple.

That's why we're looking for someone who genuinely enjoys helping people and takes pride in doing a job properly.

Interested?

If this sounds like you, send us your CV and tell us a little about yourself and why you'd like to join Simple Car & Van Rental.

Start date: October 2026

We'd love to hear from you.

Pay: £30,250.00-£32,500.00 per year

Work Location: In person