Customer Service Representative

Overview

We are looking for a reliable, positive, and detail-oriented Customer Service Representative to serve as a point of contact for our customers in the North and Central, New Jersey area. In this role, you will work with the Office Manager to bring the helpful, premium customer experience associated with the Ace brand directly into our customers' homes and businesses.

This position is the operational heart of our local office. You will listen to customer needs, help them schedule the right services, and coordinate details with our craftsmen and owners. If you enjoy solving practical problems, managing schedules, and working with a supportive, close-knit team, this role offers a stable path with competitive pay.

What Success Looks Like

In this role, success means keeping our local operations running smoothly while ensuring our customers feel valued and heard. Here is what you will focus on:

• Daily Operations: You will answer incoming phone calls and respond to online inquiries, helping customers find the right home improvement solutions and scheduling their appointments. You will also communicate with our field craftsmen to coordinate their daily schedules and project details.
• Administrative Accuracy: You will enter customer details into our management software, complete daily administrative audits, process customer billings, and take payments.
• Over Time: You will learn to provide accurate time and material estimates for incoming jobs (we will train you on this process). As you master our systems, you will become a key coordinator who helps maximize our team's daily efficiency and customer satisfaction.

What We Are Looking For

Must-Have Requirements:

• Experience in dedicated customer service roles.
• Aptitude for handling appointment booking, calendar management, and resolving scheduling conflicts.
• Strong phone communication skills, with the ability to speak clearly, listen actively, and accurately explain services.
• Proven administrative experience, including data entry, basic clerical duties, and processing customer payments.
• Excellent organizational and multitasking abilities.
• A collaborative, team-oriented attitude.
• Willingness to work late when the team needs it.

Nice-to-Have Skills:

• Prior experience or familiarity with the construction, remodeling, or home improvement industries.
• Experience utilizing customer relationship management (CRM) or service scheduling software.
• Previous experience in basic project management or service sales.
• Experience utilizing guided call flows or sales scripts.

Compensation and Benefits

• Pay Rate: $45k to $50k per year.
• Quarterly performance-based bonuses.
• Medical.
• Paid Time Off.
• Sick pay.
• Paid holidays.
• Opportunities for professional growth and advancement within a growing local business.

How to Apply

If you meet the requirements above and are looking for a rewarding, organized role where you can truly support your local community, we would love to hear from you. Please submit your application and resume to get started.