Customer Service Representative

Our company is a large family-owned franchise of the Avis Budget group with 16 offices located throughout the outer suburbs of Melbourne and regional Victoria. Currently we have a vacancy for a Customer Service Representative at our Traralgon and surrounding branches.

So, what does a day look like when you work for us? Well, we have a saying that no two days are the same and its true. As a Customer Service representative, you will

• Be front of house greeting customers and processing their rentals.
• Answer the phones and take reservations, be it in our branch or our new reservations centre.
• Deliver vehicles to customers
• Drive vehicles between local branches.
• You will have a lot of fun!

So, what are some of the benefits of working for our company?  Well, here are a few;

• You will be part of a large team who all look out for each other. Be it at your own branch or neighbouring branches.
• You will be part of a stable company that has an outstanding customer service record. (We survey every customer after their rental to get their feedback. – in 2025 we had an overall Customer NPS score of 81 which is way above industry standards.)
• You will be on an $300 per month incentive scheme that is based customer service and sales results.
• You will be given automatic membership to Perkbox which will give you discounts for thousands of retailers including Woolworths, JB Hi Fi and Hoyts.
• You will join a large family-owned company that has been going since 1988 that values its employees.

All we need from you is a Can Do attitude and a commitment to the customer.  Our business is open 364 days per year thus there is a need for all our Customer Service representatives to work every second weekend. Having said, the feedback we have from our staff is that they love the roster!

We believe in promoting from within and fostering an environment where our team members can grow, develop, and thrive. When you join us, you're not just filling a role—you're building a career.

To apply, please submit your resume along with a cover letter detailing why you’re a perfect fit for this position and how you align with our company’s mission of promoting from within. We want to hear about your skills, experiences, and career aspirations!

So, if you are a hard worker, want to have some fun at work and are a team player, we would love to talk to you.