Customer Service Representative

Job Overview

Are you passionate about making people's day a little brighter? Lanzaretta Allstate Agency in Willoughby, Ohio, is looking for a friendly and dedicated Customer Service Representative to join our close-knit team. We believe in providing exceptional support and building lasting relationships with our community. Here, you'll be more than just an employee; you'll be a valued member of a supportive environment where your contributions are recognized. You'll have the opportunity to directly impact our customers' experience by answering their questions, resolving issues, and ensuring they feel heard and appreciated. If you have a knack for clear communication, a positive outlook, and a desire to grow within a reputable agency, we'd love to welcome you aboard. Come be a part of our family and help us continue to serve Willoughby with pride!

Salary Range: $48,000.00 - $70,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)
Health Insurance
Hands on Training
Mon-Fri Schedule

Requirements

High school diploma or equivalent qualification.

Previous experience in customer service or a related role is a plus.

Excellent communication and active listening skills.

Proficiency in using computers and basic office software.

A positive attitude and a genuine desire to help others.

Ability to work effectively in a team environment.

Responsibilities

Greet customers warmly and provide outstanding service.

Answer customer inquiries about products and services efficiently and accurately.

Process customer orders, forms, applications, and requests.

Resolve customer complaints with patience and professionalism.

Maintain customer records by updating account information.

Collaborate with colleagues to ensure smooth daily operations.