Customer Service Representative

We are seeking a highly organized and versatile Service & Technical Support Coordinator to join our team. This role is responsible for managing daily operations within the Service Department, providing technical support to clients and internal teams, and overseeing service-related activities. The ideal candidate will be comfortable balancing technical, administrative, and customer-facing responsibilities while ensuring efficient and high-quality service delivery.

Key Responsibilities

• Respond promptly to client inquiries via the company’s Facebook page, phone line, and email.
• Manage and oversee operations in the Powerstation Department.
• Provide technical assistance to end users, institutional clients, and the Marketing Department.
• Coordinate technical issues and repairs with the Service Center.
• Handle and process unit replacement and warranty requests.
• Assist clients with spare parts purchases and coordinate with the Store Department.
• Prepare accurate quotations and job orders for external services.
• Facilitate payment processing for services rendered by Service Centers.
• Schedule and dispatch service technicians for repair tasks.
• Prepare and submit weekly and monthly reports for external service activities.
• Create CAD designs for generator placements requested by the Sales Department.
• Design training materials such as certificates and tarpaulins for Service Center programs.
• Maintain and troubleshoot office equipment within the warehouse.
• Monitor and request office and pantry supply for the warehouse team.
• Manage inventory of warehouse supplies.
• Process Date and Time Forms for warehouse staff during cutoff periods.
• Bachelor’s degree in Engineering, Business Administration, or a related field preferred.
• Minimum of 5 years of relevant work experience in service coordination, technical support, or a similar role.
• Strong technical knowledge or background in electrical equipment/generators is a plus.
• Proficiency in CAD software (AutoCAD or equivalent) and Microsoft Office.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and handle administrative duties efficiently.
• Experience in customer service or technical support roles preferred.
• Highly organized with attention to detail and accuracy.