Customer Service Representative

SORSO WELLNESS WATER

Full-Time | Fully Remote

Company Description

Sorso Wellness Water provides advanced water purification solutions designed to deliver cleaner, healthier, and better-tasting water. Its unique process removes up to 99% of contaminants and then alkalinizes, ionizes, and hydroboosts the water for enhanced quality. Sorso also offers whole-home water filtration and softener systems for comprehensive household protection. The company focuses on high-performance, reliable products that support wellness-focused lifestyles and long-term customer satisfaction.

Role Description

The Customer Service Representative is a full-time remote role responsible for supporting Sorso wellness water customers through email, phone, chat, and other communication channels. Day-to-day tasks include responding to inquiries about products and services, guiding customers through installation and troubleshooting steps, and processing orders, returns, and warranty requests. The role involves documenting customer interactions, escalating complex issues when needed, and following up to ensure resolution and satisfaction. The representative will also capture customer feedback, contribute to improving the overall customer experience, and collaborate with internal teams such as technical support and operations.

Qualifications

• Strong customer-facing skills, including Customer Service, Customer Support, and Customer Service Representatives experience.
• Ability to foster positive interactions focused on Customer Satisfaction and Customer Experience.
• Experience in managing and improving overall Customer Service and Customer Support processes.
• Clear and professional verbal and written communication skills in English.
• Comfort with remote work tools, CRM systems, and basic computer applications.
• Problem-solving abilities, attention to detail, and a calm, solutions-oriented approach.
• Prior experience in consumer products, wellness, home systems, or related fields is beneficial.
• High school diploma or equivalent required; additional education or certifications in customer service are a plus.
• For this role, speaking English is one of the skills we need to be at a B2 level or at least professional English.
• To apply, you must be located in Colombia.

What We Offer

• $1,000 USD/month + Comissions
• A growing, mission-driven wellness brand
• Room to shape and improve our customer experience function
• Fully Remote

How to apply:

• Prepare a 1-2 minute introductory video telling us about your background and why you are the right fit for this role. Totally casual, just something simple filmed on your phone is perfect, in a Google drive link along with your CV in English.
• Email your resume and the video link (or file) directly to Person at [email protected].

We look forward to meeting you!