Customer Service Representative

ADMINISTRATION / CUSTOMER SERVICE OFFICER

📍 Location: Blacktown
🕐 Hours: Mon - Fri 9am - 5pm
💰 Pay Rate: $36 - $37/h
📅 Monday - Friday | Temp to Perm Opportunity

We are currently seeking an experienced Administration / Customer Service Officer to join a busy and supportive team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, has strong attention to detail and is confident communicating with customers, drivers and internal departments.

About the Role

You will be responsible for providing efficient administrative and customer service support while ensuring client accounts and daily paperwork are managed accurately and within required timeframes.

Key Responsibilities

• Handle a high volume of incoming calls and emails
• Provide professional and friendly customer service
• Manage and maintain client accounts
• Perform accurate data entry using database/CRM systems
• Assist with general office administration duties
• Liaise with drivers, clients and internal departments
• Print, prepare and collate manifests and driver paperwork
• Scan and email completed driver paperwork
• Assist with problem solving and resolving customer queries
• Ensure all documentation is accurate and processed in a timely manner
• Complete other administrative duties as required by management

What We're Looking For

• Minimum 1 year of office administration or similar experience
• Previous customer service experience highly desirable
• Experience using CRM/database systems
• ICS experience is preferred but not essential
• Excellent communication and written skills
• Strong attention to detail and accuracy
• Excellent organisation and time management skills
• Ability to multitask and prioritise competing tasks
• Confident and professional manner
• Strong problem-solving skills
• Ability to work effectively under pressure
• Positive attitude and willingness to work as part of a team

Why Apply?

• Monday to Friday role
• Temp to Perm opportunity
• Join a professional and supportive team
• Opportunity to develop your administration and customer service skills
• Fast-paced and varied working environment

If you are an organised, customer-focused administrator looking for your next opportunity, we would love to hear from you!

Apply today with your resume and our recruitment team will be in touch.