Customer Service Representative

Customer Service Representative

Summary:
Are you passionate about supporting others? We are looking for a friendly, solutions-oriented Customer Service Representative to join our team. In this role, you'll support both our customers and your fellow team members — working collaboratively to ensure every client interaction is positive, consistent, and reflects well on our company. You'll be the first point of contact for customers while also serving as a resource and support system for colleagues handling similar issues.

Responsibilities:

• Respond to customer inquiries via phone, email, and/or chat in a timely, professional, and empathetic manner
• Troubleshoot and resolve customer issues, escalating complex cases when needed and supporting teammates with difficult calls or situations
• Collaborate with team members to share best practices, troubleshoot tricky cases together, and maintain a consistent standard of service
• Maintain accurate records of customer interactions and transactions
• Identify recurring issues and proactively share feedback with the team and leadership to improve processes and the overall customer experience
• Support onboarding or mentoring of new team members as needed
• Meet or exceed individual and team performance metrics (response time, satisfaction scores, etc.)
• Stay up to date on product/service knowledge to provide accurate, helpful information to both customers and colleagues

Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree a plus
• 1-2 years of customer service or related experience preferred
• Strong verbal and written communication skills
• A team-first mindset — willing to support colleagues and contribute to a positive team culture
• Ability to stay calm, patient, and empathetic under pressure
• Comfortable using CRM software and basic computer applications
• Strong problem-solving skills and attention to detail
• Flexible availability

What We Offer:

• Health Insurance (FT only)
• Dental & Vison Insurance (FT only)
• 401k with Match
• Paid Time Off
• Referral Bonus