Customer service representative

Customer Service Representative – Iberia Location: Madrid, Spain Company: Tata Steel Ibérica Are you looking to build your career in a global company that prioritizes safety, environmental responsibility, and a positive societal impact? Tata Steel, part of the globally renowned Tata Group, operates under the principle that business should always serve the greater good. With a presence in 26 countries and commercial offices in over 35, Tata Steel is one of the world’s most geographically diversified steel producers. Guided by a long-term vision of sustainability and responsibility, we are committed to making a meaningful difference in the communities where we operate. We are currently seeking a Customer Service Representative to join our team in Madrid, supporting operations across Spain & Portugal.

Key Responsibilities: Serve as the primary point of contact for customers regarding daily order processing and supply-related inquiries. Build and maintain strong, effective working relationships with key customers, internal teams, and external partners. Manage customer contracts, queries, and agreements, ensuring timely and effective resolution of complaints. Coordinate service delivery to meet both customer expectations and Tata Steel standards. Collaborate closely with the supply chain team to meet agreed customer service levels. Manage customer call-offs and shipment schedules; support Just-In-Time (JIT) stock operations when required. Proactively identify potential issues and escalate unresolved problems with actionable recommendations. Assist in the execution of concessions and out-buy processes when necessary.

Qualifications & Experience: Proven experience in customer service or an administrative role where precision and attention to detail are essential. Strong problem-solving skills, with the ability to anticipate and prevent potential challenges. Excellent communication skills, with experience engaging effectively with customers and internal stakeholders at all levels. Demonstrated ability to develop and maintain strong professional relationships. Basic knowledge of international trade: Incoterms, payment methods, letters of credit. Fluency in Spanish & English (C1) is required; French is highly desirable.

What We Offer: A dynamic and supportive work environment that values collaboration and team spirit. A stable and long-term opportunity with a company that encourages professional development and continuous learning. The chance to be part of a responsible, globally respected organization committed to the planet, people and progress. We are a steel company focused on zero pollution and green steel. A 35-hour workweek with a hybrid work system and flexible start/end times.