Customer service representative

Remote Customer Representative

Company: Booking.com
Job Type: Full-Time
Location: Remote — United States
Department: Customer Service / Guest Support
Schedule: Flexible shifts, including evenings, weekends, and holidays

About the Role

We are seeking a friendly, reliable, and customer-focused Remote Customer Representative to join our customer support team. In this role, you will assist customers with questions and concerns related to reservations, accommodations, cancellations, payments, and other travel-related needs.

The ideal candidate is an excellent communicator who enjoys helping people, can remain calm under pressure, and is comfortable working independently in a remote environment.

Key Responsibilities

• Provide professional and courteous customer support by phone, email, and/or online chat.
• Assist customers with reservations, modifications, cancellations, and general booking inquiries.
• Resolve customer concerns efficiently while maintaining a positive experience.
• Research issues and provide accurate information and appropriate solutions.
• Communicate with accommodation partners and other internal teams when necessary.
• Maintain accurate records of customer interactions and follow company procedures.
• Protect customer information and follow applicable privacy and security policies.
• Meet established customer service, quality, and performance standards.
• Stay informed about company policies, procedures, and available services.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, hospitality, travel, call center, or related experience is a plus.
• Strong written and verbal communication skills.
• Excellent problem-solving and active-listening abilities.
• Comfortable using computers, email, chat platforms, and multiple applications.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage time effectively in a remote environment.
• Professional, patient, and empathetic approach to customer interactions.
• Must be authorized to work in the United States.

Remote Work Requirements

• Reliable high-speed internet connection.
• Quiet, professional workspace suitable for handling customer interactions.
• Computer and other equipment meeting company requirements.
• Ability to work scheduled shifts consistently and attend virtual training and team meetings.

What We Offer

• Fully remote work environment.
• Competitive compensation.
• Paid training and onboarding.
• Opportunities for professional growth and development.
• Supportive and collaborative team environment.
• Employee benefits may be available based on employment status and applicable company policies.

Equal Opportunity

We are committed to providing an inclusive workplace and consider qualified applicants without regard to legally protected characteristics under applicable federal, state, or local law.

How to Apply:
Interested candidates are invited to submit their resume and a brief overview of their customer service experience. Qualified applicants may be contacted for the next stage of the recruitment process.

Pay: $25.96 - $31.26 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Parental leave
• Relocation assistance

Work Location: Remote