Customer Service Representative

The Customer Service Representative (CSR) is responsible for receiving, reviewing, and processing customer tool orders. CSR are the liaison between DTI production and the customer for communicating the In-Process status of customer orders. Duties include managing the workload of the Tool Expeditors, Service Technicians, Machinists, Welders, QA/QC and NDE personnel to meet requested delivery requirements. Duties will also include communicating with customers any Non-Conformance concerns and reporting those concerns to the Quality Manager. They are required to adhere to all safety and quality policies implemented by Drilling Tools International, Inc. This is a salary exempt position.

Education:

• GED or High School Diploma, Technical background preferred.

Experience:

• 1-5 years previous CSR experience or in-house CSR trainee program preferred.
• Computer experience

Key Responsibilities/Essential Functions of the Position:

• Daily interact with operations and sales staff and confirm resources for operation and production are available.
• Leads employees through the entire rental procedure from tool order, order preparation, order shipment, order return, tool inspection and repair, and accurate and prompt billing paperwork processing for timely billing.
• The ability to communicate with vendors, customers, expeditors, technicians, and the operations manager all needs for product realization.
• The ability to work with and understand the multiple specifications for Rotary Drill Stem Elements.
• The ability to work with and understand all aspects of the API/Q1 Specification for Quality Systems Standard
• The ability to understand and coordinate NDE work under the requirements of nondestructive examination standards.
• The ability to accurately record customer requests and requirements.
• Lead and/or present safety topics and conduct safety meetings.
• Inventory supplies and order as necessary.
• Other duties as assigned.
• Utilizes loader for stagging tools and heavy weight equipment.

Qualifications:

• Technical Aptitude
• Coordination skills working with schedules on multiple projects.
• Ability to communicate on technical issues.
• Strong organizational judgment.
• Ability to successfully work with people in all areas of the organization.
• Certified to drive a forklift and for the Northern Winter District will also need certification to drive a loader
• Computer skills and an Aptitude to expand on computer skills.