Customer Service Representative

Location: Richmond, BC (Our location is not accessible by public transport)

Work Schedule: 8:00 AM - 4:30 PM

Simard Transport offers a dynamic, family-oriented workplace with strong long-term career opportunities. We are looking for a dedicated Customer Service Representative to manage client orders and collaborate with the Operations team to ensure exceptional customer service.

Primary Responsibilities:

• Coordinate shipments across Greater Vancouver and Canada, ensuring timely delivery and accurate tracking.
• Manage customer orders from start to finish, including order entry, tracking, arranging returns, securing Proof of Delivery, and preparing invoices
• Serve as the main contact for your assigned customers, responding to inquiries, resolving issues, and maintaining strong relationships
• Monitor and manage the CSR email inbox, addressing requests and following up on discrepancies between waybills and purchase orders
• Maintain organized and up-to-date customer records in our warehouse and transportation systems (WMS/TMS)
• Arrange domestic and international freight, including LTL shipments, imports, and exports, to meet delivery schedules and compliance requirements

Required Skills and Knowledge

• Minimum of 2 years experience in a similar role
• Experience in multi client warehouse environment (Asset)
• Experience in Transport/Logistics industry
• Strong written and verbal English language communication skills
• Working knowledge of MS Office: Excel & Word
• Container trucking experience (Preferred)
• CBSA sufferance warehouse experience (Asset)

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Wellness program

Schedule:

• 8 hour shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Richmond, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (Completion)

Experience:

• Customer service: 2 year minimum required
• Supply chain: 1 year (required)
• Logistics: 1 year (required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Application question(s):

• Please provide any additional details about your experience in the Transport Customer Service industry that you would like us to consider.
• Our 16062 Portside Rd, Richmond, BC V6W 1M1 location is not accessible by public transit. Do you have a reliable means of transportation to get to and from work?

Experience:

• Customer service: 2 years (required)

Work Location: In person