Customer Service Representative

POSITION OVERVIEW

Under supervision of the store owner/manager, this position is responsible for informing customers about and assisting them with all store services, transactions and products by phone, e-mail and in person. Operates the Point-of-Sales system, copiers, passport photo machine, postal meter, other store equipment, and other duties as assigned.

QUALIFICATIONS

• Previous customer service or sales experience in a retail environment preferred
• Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers (public)
• Ability to translate customer requirements into final products or services
• Sales capabilities
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• Valid driver’s license required
• High school diploma or currently enrolled in a high school program required
• Proficient with Microsoft Office Suite and Windows operating systems
• May be required to obtain Notary Public certification for the State of Virginia

DUTIES & RESPONSIBILITIES

(*) denotes essential functions

(50%) Customer Service

• Assists customers with sales and information (*)
• Assists customers with their product and service needs in person, through e-mail and by phone (*)
• Processes all customer sales through the point-of-sale system (*)
• Provides services including copying, laminating, faxing, packing, shipping, passport photos, merchandise orders, mail box rentals and other products and services as the company provides (*)

(50%) Store Operations

• Maintains the store consistent with established standards, including cleaning, merchandising, signage, apparel, quality service, etc. (*)
• Interacts with UPS, FedEx and USPS couriers, other vendors and all store staff (*)
• Sorts and deposits mail in rented mailboxes daily (*)
• Assists in maintaining and stocking inventory, and stocking store supplies (*)

PHYSICAL AND SAFETY REQUIREMENTS

· Must be able to stand behind a sales counter for extended periods of time (*)

· Must be able to lift at least 50 pounds (*)

· Must be able to speak and communicate clearly with customers by phone, e-mail and in person (*)

· Must perform all duties in a safe and efficient manner (*)

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Work Location: In person