Customer Service Representative

• Role : Customer Service Representative
• Location : United States | On-site
• Job Type : Full-time
• Payout : Competitive, based on experience

Role Overview:

The Customer Service Representative serves as a front-line point of contact for customers, delivering professional service across in-person, phone, and email interactions. The role also provides administrative and operational support to store activities, including sales order processing, customer account management, financial transactions, documentation, reporting, audits, and retail systems.

Key Responsibilities:

• Greet customers in a warm and professional manner and provide exceptional customer service across in-person, phone, and email interactions.

• Maintain a professional front-desk presence while representing established brand standards.

• Assist with processing sales orders accurately and efficiently, ensuring required documentation is complete and appropriate approvals are obtained before transactions are finalized.

• Process customer credit applications and assist with financing arrangements as required.

• Maintain accurate customer account information within retail management systems.

• Follow established cash-handling procedures, process payments accurately, and reconcile transactions according to applicable procedures under Office Manager supervision.

• Address customer inquiries and concerns professionally, escalating complex issues to Management when appropriate and following up to help ensure resolution.

• Support operational audits, inventory processes, and compliance checks by gathering required documentation and verifying paperwork for accuracy.

• Maintain accurate records and prepare routine reports while ensuring sales and office documentation is properly completed and filed.

• Work cooperatively with sales team members, merchandising personnel, and other store associates to support a seamless customer experience and efficient store operations.

• Use point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties accurately and efficiently.

• Complete additional tasks and responsibilities as assigned by management.

Required Skills & Qualifications:

• Legally authorized to work in the United States.

• High school diploma or equivalent.

• Working knowledge of Microsoft Office Suite and system-based transactions.

• One year of customer service, office, and/or administrative experience preferred.

• Strong customer service and communication skills across in-person, phone, and email interactions.

• Ability to accurately process transactions, maintain customer records, and complete required documentation.

• Ability to handle customer inquiries professionally and escalate complex matters appropriately.

• Ability to work with point-of-sale systems, retail management software, and other business tools.

• Strong attention to detail when handling financial transactions, paperwork, reports, and compliance documentation.

• Ability to work flexible hours, including weekends and holidays, with rotation for store opening and closing responsibilities across various shifts.

• Reliable attendance and ability to meet scheduled work commitments.

• Ability to work effectively in a team environment.

More About the Opportunity:

This role combines customer service with retail office administration and operational support. The Customer Service Representative contributes to the customer experience while supporting sales transactions, customer accounts, cash procedures, audits, inventory processes, reporting, compliance documentation, and the systems used to operate the store.

Benefits:

• Extended health, dental, and vision benefits.

• Employee discount of 10%–30%.

• Life and disability insurance.

• Flexible Spending Account (FSA).

• 401(k) plan.

• Paid Time Off (PTO).

Equal Opportunity Employer:

We provide equal employment opportunities to qualified applicants and employees. Employment decisions are based on individual skills, qualifications, merit, and legitimate business requirements, in accordance with applicable laws.

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