Customer Service Representative

Job Overview

We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly face and voice of our company, providing exceptional support to our clients and ensuring their needs are met with professionalism and care. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your skills in customer support, office management, and communication within a fast-paced setting.

Duties

• Respond promptly to customer inquiries via phone, email, or in person using multi-line phone systems and effective phone etiquette
• Manage client accounts and data entry tasks accurately utilizing Microsoft Office, spreadsheets, and productivity software
• Assist with front desk responsibilities including greeting visitors, handling incoming calls, and directing them appropriately
• Support office management activities such as filing, calendar management, and document proofreading to ensure smooth daily operations
• Use technical proficiency in computer skills and QuickBooks to process transactions, update records, and maintain organized files
• Collaborate with team members to ensure timely resolution of customer issues while maintaining high levels of customer support and client communication
• Prioritize tasks efficiently through excellent time management skills and organizational abilities to meet deadlines

Skills

• Strong computer literacy with proficiency in Microsoft Office (Word, Excel), spreadsheets, and data entry software
• Excellent verbal and written communication skills with a professional phone manner and strong phone etiquette
• Bilingual abilities are highly valued for effective client communication across diverse populations
• Experience in office management, clerical work, or administrative support is preferred
• Familiarity with front desk operations, filing systems, calendar management, and proofreading enhances performance in this role
• Technical proficiency with office productivity tools such as QuickBooks and familiarity with multi-line phone systems is advantageous
• Demonstrated organizational skills with the ability to multitask efficiently while maintaining accuracy in typing and data entry tasks

Join us to be part of a vibrant team dedicated to delivering outstanding customer service! This role offers the chance to grow your administrative expertise while making a positive impact on our clients’ experience. We value energetic professionals who thrive in a supportive environment focused on excellence.

Pay: $24.79 - $29.85 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Referral program

Work Location: In person