Customer Service Representative

Role: Customer Service Representative

Location: United States

Job Type: full-time

Role Overview:

We are hiring for one of our clients, a Customer Service Representative to serve as a front-line customer contact and provide exceptional service across in-person, phone, and email interactions. The role also provides administrative support for store operations, customer account management, sales order processing, and day-to-day retail office functions.

Key Responsibilities:

• Greet customers warmly and professionally while maintaining a positive customer experience.

• Provide responsive customer service through in-person, phone, and email communications.

• Process sales orders accurately and efficiently, ensuring required documentation and approvals are complete.

• Process customer credit applications and assist with financing arrangements.

• Maintain accurate customer account information within retail management systems.

• Follow established cash-handling procedures, process payments, and reconcile transactions under appropriate supervision.

• Address customer inquiries and concerns, escalating complex matters to management and following up through resolution.

• Support operational audits, inventory processes, and compliance checks by gathering documentation and verifying paperwork.

• Maintain accurate records and prepare routine reports and sales/office documentation.

• Work collaboratively with sales, merchandising, and other store associates to support efficient store operations and a seamless customer experience.

• Use point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools accurately and efficiently.

• Complete additional tasks as assigned by management.

Required Skills & Qualifications:

• Legally authorized to work in the United States.

• High school diploma or equivalent.

• Working knowledge of Microsoft Office Suite and business system transactions.

• 1 year of customer service, office, and/or administrative experience preferred.

• Strong customer service and interpersonal communication skills.

• Ability to handle customer inquiries and resolve issues professionally.

• Strong attention to detail and accuracy in documentation and transactions.

• Ability to manage records, paperwork, and routine reporting effectively.

• Ability to work flexible hours, including weekends, holidays, and rotating store opening/closing shifts.

• Reliable attendance and ability to work effectively in a team environment.

More About the Opportunity:

This opportunity provides exposure to customer service, sales order support, customer account management, cash handling, administrative operations, reporting, compliance support, and retail technology systems.

Eligible benefits include:

• Health, dental, and vision insurance

• Employee discount of 10%–30%

• Life and disability insurance

• Flexible Spending Account (FSA)

• 401(k)

• Paid time off

Equal Opportunity Employer:

We are committed to equal employment opportunity. Employment decisions are based on individual skills, qualifications, merit, and business needs, without discrimination based on protected characteristics.

Apply Now!