Customer Service Representative

Role: Customer Service Representative

Location: United States

Job Type: full-time

Role Overview:

We are hiring for one of our clients, seeking a Customer Service Representative to serve as a front-line customer contact while providing exceptional service, administrative support, and assistance with store operations. The role supports customer relationships and efficient day-to-day retail operations.

Key Responsibilities:

• Greet customers in a warm and professional manner and provide exceptional service through in-person, phone, and email interactions.

• Assist with processing sales orders accurately and efficiently, ensuring documentation is complete and required approvals are obtained.

• Process customer credit applications and assist with financing arrangements.

• Maintain accurate customer account information in retail management systems.

• Follow established cash-handling procedures, process payments accurately, and reconcile transactions according to company policies.

• Address customer inquiries and concerns professionally, escalate complex issues when appropriate, and follow up to ensure resolution.

• Support operational audits, inventory processes, and compliance checks by gathering documentation and verifying paperwork accuracy.

• Maintain accurate records, prepare routine reports, and properly complete and file sales and office documentation.

• Collaborate with sales, merchandising, and other store associates to support a seamless customer experience and efficient store operations.

• Use point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools accurately and efficiently.

• Complete additional tasks as assigned by management.

Required Skills & Qualifications:

• Legally authorized to work in the United States.

• High school diploma or equivalent.

• Knowledge of Microsoft Office Suite and business system transactions.

• 1 year of customer service, office, and/or administrative experience preferred.

• Strong customer service and communication skills.

• Ability to handle customer inquiries and resolve issues professionally.

• Strong attention to detail in sales, financial, and administrative transactions.

• Ability to maintain accurate records and documentation.

• Ability to work flexible hours, including weekends and holidays, with rotation for store opening and closing responsibilities.

• Reliable attendance.

• Ability to work effectively in a team environment.

More About the Opportunity:

This opportunity combines customer service, sales-order support, account management, cash handling, administrative duties, reporting, compliance assistance, and retail systems support.

Eligible benefits may include:

• Extended health, dental, and vision insurance

• Employee discount of 10%–30%

• Life and disability insurance

• Flexible Spending Account

• 401(k)

• Paid time off

Equal Opportunity Employer:

We are committed to equal employment opportunities. Employment decisions are based on individual skills, qualifications, merit, capabilities, and business needs, without discrimination based on protected characteristics.

Apply Now!