Customer Service Representative

• Role: Customer Service Representative
• Location: Concord, California, United States
• Job Type: Full-time
• Payout: Competitive, based on experience

Role Overview:

We are seeking a Customer Service Representative to serve as a front-line customer contact and provide exceptional service across in-person, phone, and email interactions. The role also provides administrative and operational support to help maintain efficient store operations and positive customer relationships.

Key Responsibilities:

• Greet customers professionally and deliver exceptional service across in-person, phone, and email interactions.

• Process sales orders accurately, ensure required documentation and approvals are complete, and maintain accurate transaction records.

• Process customer credit applications, support financing arrangements, and maintain accurate account information in retail management systems.

• Handle payments and cash reconciliation, resolve customer inquiries, and escalate complex issues when appropriate.

• Support audits, inventory and compliance activities, prepare reports and documentation, collaborate with store teams, and use POS, retail management, and Microsoft Office systems.

Required Skills & Qualifications:

• Legally authorized to work in the United States.

• High school diploma or equivalent.

• Knowledge of Microsoft Office Suite, POS systems, retail management software, and system-based transactions.

• One year of customer service, office, and/or administrative experience preferred.

• Strong communication, teamwork, organization, reliability, and flexibility to work weekends, holidays, opening/closing rotations, and various shifts.

More About the Opportunity:

This role offers an opportunity to contribute to customer satisfaction and efficient retail operations while developing experience across customer service, sales support, administration, and store systems. Eligible employees may have access to health, dental and vision benefits, employee discounts, life insurance, flexible spending accounts, 401(k), and paid time off.

Equal Opportunity Employer:

We are an equal opportunity employer. Employment decisions are based on individual skills, qualifications, merit, and business needs. All qualified applicants are considered fairly and without discrimination based on protected characteristics.

Apply Now!