Customer Service Representative

About us

Package Express LLC is a small business in Grapevine, TX. We are professional, agile and our goal is to Logistics Company .

Our work environment includes:

• Modern office setting

*

Responsibilities:

• Provide exceptional customer service to clients via phone, email, and chat

• Analyze customer inquiries and provide appropriate solutions or recommendations

• Handle customer complaints or concerns with empathy and professionalism

• Upsell products or services to customers when appropriate

• Perform data entry and maintain accurate customer records

• Communicate effectively with customers to ensure their needs are met

• Collaborate with other team members to resolve complex customer issues

Requirements:

• High school diploma or equivalent

• Strong phone etiquette and communication skills

• Previous customer service experience is a plus

• Proficient in data entry and computer skills

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Excellent problem-solving skills and ability to think on your feet

• Sales experience or ability to upsell products/services is a plus

• Bilingual candidates with outbound calling experience are highly desired

We offer competitive pay, comprehensive benefits, and opportunities for career growth. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our dynamic team of Customer Service Representatives.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person