Customer Service Representative

Customer Service Executive – International Banking Process

Job Location: Malad, Mumbai

Employment Type: Full-Time

Payroll: Company Payroll

Industry: International Banking / BFSI

About the Role

We are hiring Customer Service Executives for one of the largest international banking processes.

The role involves handling international customers over calls, understanding their banking-related queries, resolving customer concerns, and providing a high-quality customer experience.

Key Responsibilities

• Handle customer queries through international voice calling.

• Assist customers with banking-related queries and services.

• Provide accurate information and resolve customer issues professionally.

• Maintain excellent customer service standards.

• Follow process guidelines and compliance requirements.

Eligibility

• HSC / Graduate candidates can apply.

• Candidates with International Calling / International BPO experience are preferred.

• Graduate freshers with excellent English communication skills can also apply.

• Excellent verbal and written English communication is mandatory.

• Good customer-handling and problem-solving skills.

Shift & Working Details

• 24/7 Rotational Shifts

• Any 9 hours working

• 5 Days Working

• 2 Rotational Week-Offs

Transportation Facility

Company transportation is available within the following boundaries:

• Malad to Kalyan

• Malad to Panvel

• Malad to Churchgate

• Malad to Virar

Important Requirements

• Candidates must have all employment-related documents for the last 5 years.

• No absconding record in the last 5 years.

• UAN verification/check will be conducted.

• Candidates should be able to provide complete and genuine employment documentation.

Why Join Us?

• Opportunity to work with a leading international banking process

• Company payroll

• International customer exposure

• Transportation facility

• Career growth opportunities

• Stable 5-day working environment

Location: Malad, Mumbai

Only Walking interview

Pay: ₹40,540.29 - ₹62,589.38 per month

Benefits:

• Provident Fund

Work Location: In person