Customer Service Representative

Established in 1959, Murray Pest Control is based in Adelaide with an extensive branch network providing services throughout South Australia. Our objective is to be the company of choice in providing pest management solutions through delivering a service of unmatched quality, reliability and safety.

This is supported through our service focused culture and related entities in Western Australia, Allpest, Queensland, Scientific Pest Management and Victoria, Statewide Pest Control and Adams Pest Control.

About the Role

An opportunity has arisen for an enthusiastic Customer Service Representative (CSR) to join our Operations Department, reporting to the Customer Service Manager and working within a small team.

You will be responsible for delivering customer service excellence through every interaction with the customer, internal and external and ensuring that they are supported every step of the way.

Responsibilities and Duties

• Schedule and track work for Pest Technicians through the Customer Relationship Management (CRM) System;
• Receive inbound customer enquiries and make outbound calls to customers using the CRM, documenting correspondence accurately;
• Provide information about our products and services;
• Input invoices and complete data entry as required; and
• Process field paperwork, determine charges, and oversee billing or payments.

Skills and Experience

To be successful in this role it is essential that you have:

• Customer service experience;
• Problem solving skills and abilities;
• Exceptional planning and multi-tasking skills;
• Strong communication and interpersonal skills, both written and verbal;
• An ability to work as part of a team and autonomously; and
• Intermediate skills with the Microsoft Office Suite.

The successful candidate must be able to pass a pre-employment drug and alcohol and criminal/driver history checks.

You will be rewarded with a competitive salary and ongoing training in friendly and supportive team environment.

Click to apply now.