Customer Service Representative

ECCO Safety Group Australia Pty Ltd

Who We Are

ECCO Safety Group is a worldwide market leader in emergency lighting and audible warning equipment for commercial and emergency vehicles. Under the ECCO, Code 3, Britax, Cole Hersee and LED Autolamps brands, ESG Asia Pacific manufactures, designs and markets:

· Back-up alarms and amber warning lights for off-road vehicles, earth-moving vehicles, material handling equipment

· Lighting and sound-based warning products for emergency service vehicles in Police, Fire, Ambulance, and security industries

· Mandatory and signal lighting such as marker and combination lamps, indicators, work lights, and more

We are proud to be a trusted industry leader in innovation and quality (ISO9001 certified), offering exceptional performance in both our products and our customer services.

The Role

We are currently seeking an ambitious and customer-focused customer service professional to join our team in Truganina. This position is ideal for someone who thrives in a collaborative and fast-paced setting, with the chance to make a meaningful impact on the company's success.

The role would also suit an individual who has a trade/technical background who is looking for a career change and is wanting to come off the tools !

Responsibilities

· Customer Interaction: Respond promptly to customer service inquiries, providing accurate information and excellent service to ensure customer satisfaction

· Inbound/Outbound Calls: Contacting new and existing clients to increase spend of wallet or bring on new business

· Responding to price and availability inquiries

· Order Processing: Accurately process customer orders, ensuring all details are correctly entered into the system and confirming order details with clients

· Coordination: Work closely with external sales, logistics, and production teams to ensure the timely and accurate delivery of products

· Relationship Management: Build and maintain strong relationships with existing/internal clients, understanding their needs and providing tailored solutions

· Sales Strategies: Contribute to the development and implementation of effective internal sales strategies and campaigns to drive continued business growth

· Training and Development: Participate in ongoing training and development programs to enhance product knowledge and sales skills

· Customer Feedback: Collect and analyse customer feedback to identify areas for improvement and work with relevant teams to implement solutions

Who You Are

In order to succeed in this role, you will need to have:

• Experience in the automotive industry is highly desirable but not essential

• Minimum 1-2 years of sales or customer service/support experience

• Working Auto Electrical knowledge/trade background

  • Auto electrical knowledge or trade background is preferred but not essential for this position
  • Excellent communication skills, both written and verbal
  • Enjoy working in a team-based work environment
  • Strong skills with MS Office (Word, Excel etc)
  • Intermediate level proficiency in MS Office applications including Word and Excel is required
  • Must have Australian work rights (Australian citizen, permanent resident, or valid work visa)

• This role is based in our modern Truganina offices with onsite car parking.

  If you want to work in a friendly and dynamic environment for a market-leading business where you can show off your personality and drive, hit the apply now button!