Customer Service Representative

• Role: Customer Service Representative
• Location: Holland, Ohio, United States
• Employment Type: Full-time
• Payout: Competitive, based on experience

Role Overview

The Customer Service Representative serves as a primary point of contact for customers, delivering professional support across in-person, phone, and email interactions. This role also provides administrative and sales support while assisting with customer accounts, transactions, documentation, and day-to-day retail operations

Key Responsibilities

• Greet customers professionally and provide exceptional service across in-person, telephone, and email interactions.
• Support accurate sales order processing by completing required documentation and obtaining appropriate approvals.
• Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information.
• Process payments, follow established cash-handling procedures, and reconcile transactions accurately.
• Address customer inquiries and concerns, escalating complex matters to management and following up through resolution.
• Assist with operational audits, inventory processes, compliance checks, and verification of required documentation.
• Maintain accurate records, prepare routine reports, and organize sales and office documentation.
• Collaborate with sales, merchandising, and store associates while using point-of-sale systems, retail management software, Microsoft Office, and other business tools

Required Skills & Qualifications

• Legally authorized to work in the United States.
• High school diploma or equivalent.
• Knowledge of Microsoft Office Suite and system-based retail transactions.
• One year of customer service, office, and/or administrative experience preferred.
• Strong customer service and interpersonal communication skills.
• Ability to accurately process transactions, maintain records, and complete administrative documentation.
• Ability to work flexible hours, including weekends, holidays, and rotating opening and closing shifts.
• Reliable attendance and ability to work effectively in a team environment

More About the Opportunity

This opportunity combines customer service, retail administration, sales support, transaction processing, and customer account management in a fast-paced store environment. Eligible employees may receive health, dental, and vision insurance, life and disability insurance, flexible spending benefits, 401(k), paid time off, and employee discounts

Equal Opportunity Employer

We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications

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