Customer Service Representative

Company Overview:

Recruit CRM is one of the very few fully bootstrapped remote SaaS companies that has scaled to over $11 million in Annual Recurring Revenue. As a bootstrapped company, we have been profitable every year of our existence. We are currently growing at over 40% YoY with a 30% annual profit margin, which allows us to invest long term in our technology & people. We power over 2,000 Executive Search and Recruitment firms across 100+ countries. We have corporate entities across the US, Ireland, India and Dubai. We are ranked #1 in our category by Gartner and boast a stellar 4.9/5 rating on Capterra & G2. Discover more about us at www.recruitcrm.io.

Why Join Us?

● Fully remote (You can work from anywhere)

● Sponsored Learning and Development Program

● Annual company-wide International retreats in 5-star resorts/hotels.

● Opportunity to work with our clients who are all business owners across the Americas

● Additional Revenue linked annual Retention Bonus of 20% - 100% of Fixed Salary given to the top performing 50% of employees every December.

● Performance is rewarded - The top 1/3rd of team members have averaged an annual salary hike of over 30% each of the last 5 years.

Current Opening:

We are looking for a competitive, innovative, and driven individual to join our Customer Success Team as a Customer Success — Associate upon successfully completing our traineeship program. In this role, you will work closely with cross-functional teams—including Customer Success, Product, and Engineering—to transform insights into impactful product features and solutions.

No. of positions - 05

Location: Remote

What You Will Do:

● Speak with Spanish & English-speaking Customers.

● Learn our platform Recruit CRM and understand the recruitment business.

● Handle client queries via chat, email and video calls to gain experience.

● Understand and convey customer needs to the team.

● Solve user challenges, providing solutions or workarounds.

● Uphold communication guidelines and procedures.

● Build and nurture client relationships.

● Continuously strive for exceptional service delivery.

Traineeship Details:

● Traineeship Program: 6 months; 8.5 hours per day, payment of USD 540 per month.

● Full-Time Opportunity: Upon successful completion of the training program and based on performance, you may be offered a full-time position as Customer Success – Associate with a CTC of USD 14,400 (USD 12,000 base salary + USD 2,400 yearly performance pay).

Who Should Apply?

We invite applications exclusively from freshers who will be completing their graduation/post graduation in 2025 / 2026, irrespective of their specialization.

For any queries reach out to - [email protected]

Job Type: Full-time

Pay: $2,112,460.00 per year

Education:

• Bachelor's (Preferred)

Work Location: Remote