Customer Service Representative

About the role

As a Customer Service Representative at Ueno Container Logistics, Inc', you will play a vital role in ensuring the satisfaction of our esteemed clients. Reporting to the Manager, you will be responsible for providing exceptional support and guidance to our customers, resolving their inquiries and addressing their concerns in a timely and professional manner. This full-time position is based in Calamba City, Laguna.

Key responsibilities

• Handle customer inquiries, bookings, and shipment updates.
• Coordinate with operations, carriers, and overseas agents.
• Coordinate freight forwarder,broker, trucking, and delivery arrangements.
• Prepare and check shipping documents.
• Track shipments and resolve customer issues promptly.
• Maintain accurate shipment records in company systems.
• Support sales and operations teams with customer-related information.

What we're looking for

• High school diploma or equivalent; additional qualifications in logistics or freight forwarding are advantageous
• Diploma or Degree in Logistics, Business, or related field.
• Previous experience in freight forwarding or logistics is an advantage.
• Strong communication and customer service skills.
• Good organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.

What we offer

At Ueno Container Logistics, Inc', we are committed to creating a supportive and rewarding work environment for our employees. We offer a comprehensive benefits package that includes health insurance, paid time off, and opportunities for professional development. We also encourage a healthy work-life balance, with flexible scheduling options and wellness initiatives to support our employees' well-being.

About us

UCL (Ueno Container Logistics) is a leading ISO-tank container operator based right in the central hub of Asia, providing our customers with high quality, innovative, and cost efficient solutions to their bulk liquid transportation needs on a global scale.

We stand apart in the industry by providing not only a complete logistics management service across Asia and the world, but also through our expertise in designing unique custom solutions, carefully and prudently optimized for each and every client, from specially designed tanks to strategic allocation of assets to provide you with unmatched business opportunities and unprecedented cost savings, all without ever compromising on quality and safety.

Let us prove to you how we continue to stand out from the crowd, serving our customers with integrity, professionalism, innovation and safety to become the trusted operator of choice for your bulk liquid logistic needs.

Apply now for this exciting opportunity!