Customer Service Representative

Job summary

iLOTBET is seeking a proactive and customer-focused Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for delivering excellent customer support while ensuring a seamless experience for our users across multiple communication channels. This is a full time-onsite role.

Min Qualification: HND Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - Rotating Schedule Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

• Handle customer inquiries via chat, calls, in a timely and professional manner
• Provide accurate information on products, services, and promotions
• Manage customer complaints and ensure effective resolution within defined timelines
• Conduct telemarketing and follow-up calls to engage and retain customers
• Assist users with account-related issues, including registration, login, and transactions
• Escalate complex issues through the appropriate channel
• Maintain a high level of customer satisfaction at all times
• Record and document customer interactions accurately in CRM systems

Requirements:

• Minimum of HND in any relevant field
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic computer literacy and familiarity with digital communication tools
• Customer-oriented mindset with problem-solving ability
• Prior customer service experience is an advantage
• Must reside in Lagos