Customer Service Representative

Responsibilities and Qualifications:

• Receive inbound calls; calls may involve claims status, eligibility, and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.

• Bilingual Spanish-speaking candidates are welcome and encouraged to apply

• This is a high-energy role and requires individuals who can adapt to changes quickly

• Will work in a fast-paced environment

• Must have empathy and the ability to control conversation/call

• High school/GED required

• Must have customer service experience

• Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)

• Soft skills are very important to this role and require a level of professionalism and caring.