Customer Service Representative

Company: Rhino Restoration
Location: Tampa, FL (remote and in office)
Job Type: Full-Time
Schedule: Monday–Friday, with occasional evenings, weekends, or holidays as needed
Compensation: Competitive pay based on experience

About Rhino Restoration

Rhino Restoration is a growing restoration company specializing in emergency water damage mitigation, mold remediation, fire and smoke damage restoration, and reconstruction services. We help homeowners, property managers, and business owners recover from unexpected property damage.

We are looking for a dependable, organized, and customer-focused Customer Service Representative to serve as the first point of contact for customers and help coordinate daily operations.

Position Overview

The Customer Service Representative will answer incoming calls, communicate with customers, schedule appointments, coordinate with technicians and project managers, maintain accurate job information, and help ensure every customer receives professional and timely service.

The ideal candidate is calm under pressure, highly organized, comfortable using technology, and able to communicate clearly with customers, insurance professionals, vendors, and internal team members.

Key Responsibilities

• Answer incoming phone calls, texts, and customer inquiries promptly and professionally
• Respond to new leads and help convert inquiries into scheduled appointments
• Gather accurate customer, property, loss, and insurance information
• Schedule inspections, emergency services, estimates, and follow-up appointments
• Coordinate schedules with technicians, project managers, subcontractors, and vendors
• Maintain accurate customer and job information in the company’s software systems
• Update job notes, lead sources, job types, and business-unit information
• Communicate appointment details and changes to customers and field personnel
• Follow up with customers regarding appointments, estimates, documentation, and next steps
• Help monitor open jobs and identify scheduling or communication issues
• Assist with contracts, authorizations, customer documentation, and administrative tasks
• Communicate professionally with insurance adjusters, property managers, plumbers, HVAC companies, and other referral partners
• Escalate customer concerns or urgent issues to the appropriate manager
• Maintain a professional, helpful, and solution-oriented attitude
• Protect customer privacy and maintain confidentiality
• Perform other administrative and customer-service duties as assigned

Qualifications

• Previous customer service, dispatch, office administration, or scheduling experience preferred
• Experience in restoration, construction, insurance, property management, or home services is a plus
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable answering multiple calls and managing changing schedules
• Proficiency with computers, email, and common office software
• Ability to learn and consistently use scheduling and customer-management software
• Reliable attendance and a strong work ethic
• Professional phone manner and customer-service attitude
• Ability to remain calm and courteous when dealing with upset or stressed customers
• Ability to work independently while also supporting the team

Preferred Experience

Experience with any of the following is helpful but not required:

• Housecall Pro or similar field-service management software
• Restoration or construction scheduling
• Insurance claims or property-damage terminology
• Customer relationship management systems
• Dispatching technicians or service professionals
• Working with insurance agents, adjusters, or property managers

What We’re Looking For

The right person will be:

• Dependable and punctual
• Friendly, professional, and service-oriented
• Detail-oriented and organized
• Comfortable taking ownership of tasks
• A clear and confident communicator
• Adaptable when priorities change
• Willing to learn and improve
• Able to work well in a team environment
• Committed to doing the job correctly and treating customers with respect

Physical and Work Requirements

• Primarily office-based work
• Ability to sit, use a computer, and communicate by phone for extended periods
• Occasional movement around the office or jobsite may be required
• Occasional availability outside normal business hours may be necessary due to the emergency nature of the restoration industry

Why Join Rhino Restoration?

• Opportunity to join a growing company
• Supportive and team-oriented work environment
• Opportunity for professional growth
• Meaningful work helping customers recover from property damage
• Training on company systems and restoration processes
• Competitive compensation based on experience

How to Apply

Please submit your resume and a brief description of your customer-service or administrative experience. We are looking for someone who is dependable, professional, organized, and ready to help Rhino Restoration deliver an exceptional customer experience.

Pay: $19.00 - $23.00 per hour

Work Location: In person