Customer Service Representative

Customer Service Representative

Kirkpatrick Management Company – Indianapolis, IN

Be a key part of one of the leading property management companies in Central Indiana, voted “Top Work Places” 2019-2026! Kirkpatrick Management Company (KMC) is seeking a professional with experience and passion for service. The purpose of this position is to ensure KMC clients are served professionally, compassionately, and intelligently.

Job Description

Customer Service Representatives serve as the face and voice of Kirkpatrick Management Company. A Customer Service Representative must deliver superior customer service while assisting Community Association Managers (CAMs) in the administrative affairs of our communities. This position requires excellent written and oral communication skills that portray a professional company image through direct interaction with homeowners, residents, vendors, and customers. Individuals in this position must be able to multi-task, work with minimal supervision, have strong attention to detail, and have a solid work ethic. This is a full-time position, Monday through Friday during the hours of 8 am through 5 pm that will provide service at our Indianapolis location.

Job Functions

• Provide superior customer service
• Receive and prepare all incoming and outgoing correspondence
• Update client records including account notes, contact information, and correspondence
• Ability to communicate effectively both verbally and in writing
• Ability to maintain confidentiality and use discretion
• Ability to handle multi-line telephones including transferring calls when necessary
• Must be able to use diplomacy to defuse difficult situations
• Maintain a highly professional attitude and meet required deadlines
• Other duties as assigned

Basic Skills

• **Active Learning -**Understanding the implications of new information for both current and future problem-solving and decision-making.
• **Active Listening -**Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• **Critical Thinking -**Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Social Skills

• **Coordination -**Adjusting actions in relation to others' actions.
• **Instructing -**Teaching others how to do something.
• **Service Orientation -**Actively looking for ways to help people.
• **Social Perceptiveness -**Being aware of others' reactions and understanding why they react as they do.

Qualifications

• Must have working knowledge of Microsoft Office Suite products including but not limited to Outlook, Excel, and Word
• Clerical or administrative support experience preferred
• HOA, COA, or property management experience preferred
• Previous experience with Caliber Software preferred
• Previous experience with Dropbox is preferred
• Requires a high school diploma or GED

All candidates must pass a complete background check, including criminal, and residential history. Interested candidates should reply with cover letter and resume for consideration. Due to the high volume of responses we receive we regret that we can only contact those candidates most qualified to progress to the interview stage.

Benefit Conditions:

• Waiting period may apply

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Work Remotely

• No

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person