Customer Service Representative

Do you have a real passion for delivering quality customer service and foster great customer relations?

We are seeking a highly motivated, enthusiastic Customer Service Scheduling Officer to join our Customer Service team.

You will be joining a leader in the coffee industry based in North Melbourne working in a collaborative team environment.

About Us

Service Sphere is a well established Coffee Equipment Importer and Service provider based in North Melbourne requires a Customer Service Advisor to support our growth and compliment our existing team.

We service an array of coffee equipment and appliances in-house and onsite for key foodservice accounts including Café Chains, Coffee Roasters and Corporate Offices.

We provide a full solution to our customers, with the ability to service brewers, traditional, vending and super automatic coffee equipment.

The major brands we service are Eversys, LaCimbali, Delonghi, Rheavendor, Eureka, Bravilor, Mazzer, Wega & LaMarzocco

About You

We are looking for an individual who is;

• Committed to delivering exceptional and engaging customer service
• Good communication skills both verbal and written
• Friendly, reliable, and professional manner
• A team player who thrives under pressure
• Ability to pick up new systems quickly
• Proactive approach in identifying potential issues and active problem-solving skills
• Process Driven

Benefits

• The opportunity to work with quality products, in a growing industry
• Great work life-balance Mon – Fri
• A strong “promote from within”
• Guidance and coaching from internal industry professionals

Key Responsibilities

• Co-ordination of Preventative Maintenance schedule
• Schedule technicians and co-ordinate service jobs
• Ensures delivery of excellent customer service
• Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty
• Data entry and database management
• Manage incoming calls and emails
• Support Technicians and Contractors

Knowledge and Skills

• Proven ability to successfully co-ordinate schedules
• Exceptional time management and organisational skills
• Critcal thinking, problem solving and decision-making skills
• Experienced with Microsoft Excel (desirable)
• Experienced with Pronto ERP (desirable)

"Our Values are Passion, Growth & Predictability"