Customer Service Representative

Customer Service Representative – Kansas City, MO

Competitive wage: $19.00 - $22.00 per hour

About N9NE Furniture Group

N9NE Furniture Group is a dynamic and fast-growing brand in the office furniture industry, committed to delivering modern, functional, and affordable office furniture solutions across North America. Launched as a collaborative effort among four leading U.S. wholesalers, N9NE brings together decades of industry experience under one powerful brand.

We furnish offices to the nines - with N9NE. Our wide product line is designed to meet the needs of modern workspaces, balancing style, performance, and value. With warehouses across the country, we ensure fast, reliable distribution and exceptional customer service coast to coast.

As we continue to grow, we’re looking for passionate individuals to join our team and be a part of shaping the future of office furniture. If you thrive in a collaborative, fast-paced environment and want to make an impact, we’d love to hear from you.

We are looking for a Customer Service Representative who has a passion for providing exceptional customer service and resolving inquiries in a professional manner. This is a full-time in-office, permanent position.

Main Responsibilities:

• Respond to customer inquiries via phone, email, and in-person
• Provide information about products and services using tools provided
• Process orders, returns, exchanges, and warranty claims
• Handle customer complaints with empathy, efficiency, and creative thinking
• Receive and allocate product
• Coordinate will call pickups and ship outs
• Coordinate inbound and outbound freight
• Quote freight
• Place transfer orders
• Review backlog report to ensure orders are picked up on schedule.
• Any and all tasks issued by leadership
• Collaborate with other departments to ensure customer satisfaction

Qualifications:

• Proficiency in computerized systems for data entry
• Excellent phone etiquette and communication skills
• Previous experience in a customer service or call center role is preferred
• Strong client services orientation with a focus on customer support

Additional Requirements

• Ability to work 100% onsite, full-time.
• This is US-based employment, and it is expected that all employees maintain legal entitlement to work in the US. Applicants selected to move forward in the hiring process may be subject to background checks, including but not limited to criminal record, employment verification and/or reference checks.

We Provide:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8:00am to 5:00pm, Monday to Friday

Work Location: In person

Learn more about us at www.n9nefg.com. Be part of Team N9NE now!

N9NE Furniture Group is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.