Customer Service Representative

About the role

Do you have a passion for life on the water? Are you happiest when you're aboard a boat, surrounded by stunning scenery and like-minded people? If so, we want YOU to be part of our team!

Key responsibilities

• Welcome and assist guests with bookings, check-ins, and tour preparations
• Respond to customer enquiries and booking requests promptly and professionally
• Support ferry operations by monitoring vessel movements through Sealogs
• Assist with reservations, amendments, cancellations, and general product information
• Troubleshoot issues and provide practical solutions for customers travelling inside and outside standard hours
• Accurately update customer details and booking information in internal systems
• Represent the company brand positively and help create a seamless guest experience from first contact

About you

• Previous experience in customer service, contact centre, tourism, hospitality, or reservations is advantageous
• Calm and level-headed when making decisions in an emergency
• Experience in radio communications would be an advantage but not a requirement
• First Aid certification or willingness to obtain
• Excellent written and verbal communication skills
• Ibis knowledge preferable
• Strong problem-solving ability and confidence working independently
• Comfortable using booking systems, email, and customer service platforms
• Flexible, dependable, and available to work night shifts
• A positive attitude and genuine enthusiasm for helping people

About us

Watersports Limited is the umbrella company behind some of Queenstown's favourite water-based experiences, including Thunder Jet, Parasailing, Ferries, Hydro Attack and more. We pride ourselves on delivering safe, memorable, and high-quality adventures to our visitors.