Customer Service Representative

About the business

Established for almost 60 years, Bonds has grown to be one of the leaders in the Melbourne express courier market. In addition to its traditional strengths, Bonds has, in recent years, enhanced its capabilities and offerings with a strong 3PL operation, an air/sea freight division and an increasing interstate express freight capability.

Organisational growth has created an opportunity for an experienced Customer Service Representative to join our existing Customer Service team.

The Opportunity

As a Customer Service Representative, you will be responsible for:

• Handling email and phone bookings, quotes, timeslots and providing job status updates to our traditional Courier Taxi Truck + Freight Forwarder clients.
• Delivering service excellence via various mediums (email and telephone).
• Liaising with and developing professional relationships with internal and external stakeholders.
• Working independently and collaboratively with all stakeholders and the wider Bonds team.
• Positively contributing to the organisation's culture by acting responsibly and in the best interest of Bonds.

Key Attributes

• Exceptional customer service skills in order to "delight" our clients.
• Excellent communication skills (written and verbal).
• Sound problem solving skills.
• Sound decision making skills.
• Strong PC skills (MS Office suite).
• Strong attention to detail.

Benefits

By joining Bonds you will get the opportunity to work for a progressive and well established transport company that is going places.

You will receive:

• Ongoing support and training.
• Exposure to a fun and inclusive team culture.
• Reward and Recognition for your contribution to our success.

If you are looking for a fantastic new opportunity and you are interested in the role, please Apply Now!