Customer Service Representative

About Us

Dutuc bridges brand strategy, content, campaigns and growth under one calm, memorable identity. Above the water, sharp marketing. Underneath, relentless execution.

Job Summary

We are seeking a friendly and motivated Customer Service Representative to assist customers, understand their needs, and provide helpful information about products and services. This position is ideal for someone who enjoys interacting with people and wants to develop strong customer service, communication, and relationship-building skills in a supportive environment.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Listen to customer needs and recommend appropriate solutions.
• Assist customers throughout the service experience.
• Address routine questions and concerns in a timely manner.
• Identify opportunities to introduce customers to relevant products and services.
• Maintain accurate records of customer interactions and activities.
• Support customer retention and engagement initiatives.
• Collaborate with team members to meet service and business goals.
• Represent the company professionally during all customer interactions.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Excellent listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Strong organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Ability to work independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching