Customer Service Representative

Job Summary: You will provide exceptional customer service by assisting customers with inquiries, account-related concerns, transactions, and other banking needs. You will handle customer interactions through phone-based channels, identify customer concerns, provide appropriate solutions, and ensure a positive customer experience while following company policies and regulatory requirements.

Key Responsibilities

• Handle inbound and/or outbound customer calls regarding account inquiries, payments, loans, fees, interest rates, rewards, and other banking concerns.
• Provide accurate and timely resolutions while demonstrating empathy, professionalism, and ownership of each customer interaction.
• Navigate multiple computer applications and systems while assisting customers.
• Meet established quality, productivity, and customer service metrics in a fast-paced environment.
• Identify and resolve customer issues, escalating complex concerns when necessary.
• Follow policies, procedures, regulatory requirements, and security guidelines.
• Collaborate with team members and support a positive customer experience.
• Maintain accurate documentation of customer interactions and transactions

Qualifications

• Fresh graduates are welcome to apply.
• Bachelor's/College degree in any field is an advantage, depending on the specific opening.
• Strong verbal and written English communication skills.
• Good customer service and interpersonal skills.
• Basic computer literacy and ability to navigate multiple applications.
• Strong problem-solving and decision-making skills.
• Ability to multitask while speaking with customers and using computer systems.
• Willing to work in a 100% phone-based customer service environment.
• Willing to work on shifting schedules, including evenings, weekends, and US/night shifts.
• Willing to work onsite, depending on the assigned in BGC Taguig location.