Customer Service Representative

Mouser Electronics, part of the Berkshire Hathaway family of companies, is a Top 10 Global Distributor of semiconductors and electronic components. Join our growing global team of 4,000+ employees and be part of the success story!

Your key responsibilities:

• Provides optimal customer experience, exhibiting Mouser values to each customer.

• Handle incoming customer enquiries by internal system, email and phone.

• Accurately processes various types of customer requests, including but not limited to orders, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.

• Generates new and repeat business through customer service initiatives and offering associated products and promotional items.

• Follows up with customers to ensure ongoing customer satisfaction.

• Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements, verifies customer requests are processed correctly.

• Liaise with internal departments and external organizations and works effectively as a team contributor on all assignments.

• Provides Chat support as required in local language.

• Other ad hoc duties assigned by the manager.

Successful candidate will have:

• University degree is preferred
• Previous experiences in customer service field. Have been worked in semiconductor or distributor industry would be an advantage.
• Excellent verbal and written communication in local languages and proficient in English
• Attention to detail, accurate and maintains quality expectations.
• Strong analytical, problem solving and negotiation skills.
• Professional telephone and written communication manners.
• Proficiency in MS Office applications and other software.